Signposting is fundamentally about empowering patient choice and using the wider skill-mix of the practice team and information that is available for patients to help themselves.
Clinical triage is a way of prioritizing and planning work according to clinical need, available skills mix, and capacity on the day. It differs from signposting in that it is clinically led process – ie signposting is done prior to this stage, filtering out work that does not require clinical input and would be best dealt with by another person or service.
