What is Patient Triage Comms Training?
A scenario based training module intended to help reception and admin staff deal with challenging patient conversations. Using real life patient experience video clips, participants will help script and role play these challenging conversations live! Enhancing active listening skills, problem solving skills, negotiating skills and more.
What’s in it for me?
The module is intended to help staff deal with challenging conversations with patients. Helping to mitigate patient and reception team frustrations, relieve time and effort for reception teams and ultimately support a better environment for staff and patients.
What training participants are saying.
“The session is helpful thank you”
“It’s great to know there are always options to help patients”
“The information shared in the session was very enlightening”
Practices/PCNs that are interested can get in touch with nelondonicb.equip@nhs.net to discuss a bespoke offer.